North Staffs Osteopathic Practice
Unit 1, 123 Moorland Road, Burslem, Stoke on Trent, Staffordshire
Email: dave@northstaffsosteopath.co.uk
Last updated: 5 November 2025
Privacy Notice
North Staffs Osteopathic Practice (“we”, “us”, “our”) is the data controller for personal data processed in relation to the delivery of osteopathic care, administration and our website.
What information we collect
- Personal data: name, date of birth, contact details.
- Health data: medical history, treatment records, referral and GP details necessary for safe care.
- Administrative data: appointment history, payments, communications and consent records.
How we use your information
We process personal data to provide healthcare services, maintain clinical records, communicate about appointments and comply with legal, regulatory and professional obligations. Our lawful bases include performance of a contract (treatment), compliance with legal obligations and, where required, your explicit consent.
Who we share data with
We share data only where necessary: with other healthcare professionals with your consent, insurers or regulators if required, and third‑party service providers (e.g. our booking or billing systems) under data processing agreements. We do not sell your personal data.
Data retention
Records for adult patients are retained for a minimum of 8 years after last treatment. Records for children are retained until the patient reaches age 25, or for the period required by applicable law.
Your rights
You have rights under UK GDPR including to access your data, request rectification, object to processing, request erasure in certain circumstances, and withdraw consent for marketing. To exercise your rights contact us at the details above. You may also complain to the Information Commissioner’s Office (ICO): ico.org.uk.
Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
Website Disclaimer
The content on this website is provided for general information only and does not constitute professional medical advice. It is not a substitute for a clinical assessment by a qualified healthcare professional. If you have concerns about your health you should consult a registered osteopath, GP or other healthcare professional.
While we aim to keep information up to date and correct, we make no warranties regarding completeness, accuracy or suitability of information on this site. We are not liable for any loss or damage arising from reliance on information contained on this website or from links to other sites.
Cookie Policy
Our website uses cookies and similar technologies to improve user experience, enable basic site functionality and to provide anonymised analytics.
What are cookies?
Cookies are small text files stored on your device by your browser. They allow the site to remember information about your visit.
Types of cookies we use
- Strictly necessary: required for core website functions (e.g. session management).
- Performance / Analytics: to understand how visitors use the site (e.g. Google Analytics). These are anonymised.
- Functionality: to remember preferences and settings.
Third party cookies
We may use third‑party services that place cookies (for example analytics providers). Those providers have their own privacy policies and cookie controls.
Managing cookies
You can control or delete cookies via your browser settings. Blocking some cookies may affect website functionality. For more information about cookies and how to manage them, visit aboutcookies.org.
Consent
By using this website and accepting the cookie banner, you consent to the placement of cookies as described. You may withdraw consent at any time by clearing cookies and/or changing your browser settings.
If you have any questions about these policies, please contact us at dave@northstaffsosteopath.co.uk or by post at Unit 1, 123 Moorland Road, Burslem, Stoke on Trent, Staffordshire.